Shipping Policy

Shipping time

Orders are processed and dispatched from Kerala Office during regular business hours (Monday through Friday excluding major INDIAN holidays). Sometimes a 1~2 days delay can happen when the oil has not yet arrived from our farm. In such a case we will notify in advance.

Customs fees for international shipments
Any customs, duty or other taxes charged by your home country will need to be paid for by the recipient (i.e. you!) before the package can be delivered or collected. Any orders that are returned/rejected because of unpaid charges will be refunded minus any shipping costs we incur.

Big shipment

YES, Big shipment can be done. You can make an order of large volumes for your own brand. And also order for your formulation. In such a case we offer wholesale prices. We ALWAYS support individual brands and assist in best possible way. Please write to us for large/wholesale volume and feel free to ask questions. We will reply you with in 24 hours.

Return & Exchange Policy

Eligibility for Refunds and Returns
We accept returns within 30 days of the purchase date.
Items must be unused, unopened, and in their original packaging to be eligible for a return.
Refunds are processed for defective or damaged items or if the wrong item was shipped.

Process for Returns
To initiate a return, please contact our customer service team at [insert contact details] with your order number and a description of the issue.
Once your return is approved, you will receive instructions on how to send the item(s) back to us.
Customers are responsible for return shipping costs unless the return is due to our error.
Refunds:

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
Non-Refundable Items:

Sale items, gift cards, and opened products cannot be refunded.
Any item not in its original condition, damaged, or missing parts for reasons not due to our error is non-refundable.
Cancellation Policy

Order Cancellation

Orders can be canceled within 24 hours of placement for a full refund.
After 24 hours, cancellations may be subject to a processing fee of [insert percentage or fixed amount].
Cancellation Process:

To cancel your order, please contact us at [insert contact details] with your order number.
If the order has already been processed or shipped, it cannot be canceled, and the return process must be followed.
Contact Us:
For any questions or concerns regarding our Refund, Return, and Cancellation Policy, please contact us at [insert contact details